Client Relationship Officer at Photizo Properties Ltd

JOB SUMMARY:

We are looking for a driven and passionate Client Relationship Officer to join our growing team!

As a Clent Relationship Officer, you will act as a point of contact, provide product/service information, answer inquiries, and efficiently address any issues that our clients might face. A great candidate for this role will be able to provide the highest service standards, respond quickly to clients, and boost customer satisfaction.

If you can put yourself in the client’s shoes, have excellent communication skills, are enthusiastic, and enjoy assisting people – we want to get to know you!

JOB DESCRIPTION:

 Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements:

• University Degree in Social Sciences.
• At least 2 years experience working in customer support.
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Must have completed NYSC
• Candidates living on the Island will be most preferred for proximity.