Client Relationship Officer at Alan & Grant

Job Description

• Our client is one of the largest firm of estate surveyors and valuers in Nigeria and across Sub-Saharan Africa.

Job Summary

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
• In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.

Key Responsibilities

• Manages the organization’s clients in order to retain them.
• Service Charge and rent recovery.
• Point of contact for client complaints
• Manages and builds client and tenant database.
• Develop and implement strategies to ensure client satisfaction

Requirements

• 1st degree in relevant field and professional certifications
• 5-8 years’ client management experience
• Excellent communication skills
• Looks professional and presentable
• Strong knowledge of real estate market and industry
• Sociable and confidential
• Excellent relationship management skills
• Knowledge of Microsoft office tools