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  • Posted: Oct 28, 2021
    Deadline: Nov 15, 2021
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  • LBS is a community of people committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity and relevant to Nigeria and Africa at large. We strive to be a world-class business school which will have a significant impact on the practice of management. In order to achieve ...
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    Client Relationship Manager - Customised Programmes

    Overview

    • The role holder will create and initiate innovative ways of marketing bespoke executive programmes, seminars, workshops, and conferences to clients primarily in the public sector.
    • You will drive the sale of the assigned products, meeting targets in revenue, number, and any set objective on the products.

    Essential Duties / Key Job Roles and Responsibilities
    Include but are not limited to the following:

    • Develop and implement programmes to grow product sales. Set up strategic marketing plans for the product portfolio through comprehensive market research, competitive analysis, pricing, customer engagement, etc.
    • Manage relationships with clients and promptly provide feedback on products from the field to relevant units to improve market drive.
    • Act as the content expert and maintain relevant training documents and training materials for all levels of programmes.
    • Responsible for the sale of products within the assigned portfolio deploying best practices to achieve sales targets.
    • Maintain and update customer reference database and associated companies to facilitate marketing activities.
    • Manage issues affecting ordering of products and meeting of clients’ products demand. Review and advise on improvement initiatives for an effective meeting of targets.
    • Provide advice on the branding of product brochures, flyers and other marketing communications materials.
    • Facilitate payment of fees by participants in accordance with the SOP. Drive collections and adherence to credit policy with respect to programmes under your care.
    • Support the marketing of other Executive Programmes
    • Collaborate with colleagues to ensure successful completion and graduation of participants in Executive Education.
    • Any other specific or Adhoc duty to be assigned by the line manager from time to time.

    Qualifications

    • Good First Degree from a reputable institution.
    • A Master’s Degree / MBA would be an added advantage.

    Experience:

    • Minimum of seven (7) years in the service marketing industry.
    • Experience gained in Sales, Accounts Management, Business Development, Consulting or project management experience will be an advantage.

    Competencies Required:
    To be successful in this role, the candidates must possess the following competencies:

    • Planning and organizational skills
    • Good use of initiative
    • Good interpersonal skills
    • Excellent time management skills
    • Excellent oral and written communication skills
    • Influencing and presentation skills
    • Experience with electronic and social media marketing
    • Knowledge of market segmentation and branding
    • Customer’s services skills
    • Expert knowledge of MS office
    • Knowledge of product and channels development
    • Knowledge of product cycle management.

    Method of Application

    Interested and qualified? Go to Lagos Business School on www.lbs.edu.ng to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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