Client Relationship Manager - Corporate Academies Development at Lagos Business School

Overview

• The role holder will position LBS as the preferred corporate academy solution for organisations.
• You will design and manage their corporate learning solutions through our corporate academy management service.
• Create and initiate innovative ways of marketing corporate academy solutions and programmes

Essential Duties / Key Job Roles and Responsibilities
Include but are not limited to the following:

• Developing and implementing academy products, programmes, and solutions to grow sales. These will include but are not limited to:
  • HR Academy
  • Sales Academy
  • Africa Retail Academy
  • Management Acceleration Programme
  • Agribusiness Management Programme
  • Lagos Business School Online as a corporate learning solution
• Market LBS physical and online learning facilities as learning academy solutions to organisations.
• Set up strategic marketing plans for the product portfolio through comprehensive market research, competitive analysis, pricing, customer engagement, etc.
• Manage relationships with clients and promptly provide feedback on products from the field to relevant units to improve market drive.
• Act as the content expert and maintain relevant training documents and training materials for all levels of programmes.
• Responsible for the sale of the assigned products, deploying best practices to meet targets in revenue, number, and any set objective on the products.
• Maintain and update customer reference database and associated companies to facilitate marketing activities.
• Manage issues affecting ordering of products and meeting clients’ products demand. Review and advise on improvement initiatives for an effective meeting of targets.
• Provide advice on the branding of product brochures, flyers, and other marketing communication.
• Facilitate payment of fees by clients in accordance with the SOP. Drive collections and adherence to credit policy with respect to programmes under your care.
• Support the marketing of other Executive Programmes
• Collaborate with colleagues to ensure successful completion and graduation of participants in Executive Education.
• Any other specific or Adhoc duty to be assigned by the line manager from time to time.

Qualifications

• Good First Degree from a reputable institution.
• A Master’s Degree / MBA would be an added advantage.
• Managerial experience gained in a corporate learning academy in the banking or FMCG sector is essential.
• Experience gained in Sales, Accounts Management and Business Development, Consulting or project management will be an advantage.

Experience:

• Minimum of (7) years experience in the service marketing industry.
• Experience gained in Sales, Accounts Management and Business Development, Consulting or project management will be an advantage.

Competencies Required:
To be successful in this role, the candidates must possess the following competencies:

• Knowledge of sales funnel methodology
• Planning and organizational skills
• Good use of initiative
• Good interpersonal skills
• Excellent time management skills
• Excellent oral and written communication skills
• Influencing and presentation skills
• Experience with electronic and social media marketing
• Knowledge of market segmentation and branding
• Customer services skills
• Expert knowledge of MS office
• Knowledge of product and channels development
• Knowledge of product cycle management.