Client Relationship/Customer Service Executive at a Real Estate Company

A Real Estate and Hospitality Company located in Ajah, Lagos is looking for a Client Relationship/ Customer Service Executive.

Duties of The Customer Service Executive

• Customer Service Personnel will work closely with the Operations and Sales teams to serve existing and potential  customers by providing product and service information while resolving product issues effectively.
• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”; •
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution; •
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly; 
• Good communication skills with fluency in both written and spoken English. Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
• Strong interpersonal skills.
•  Basic Microsoft- Excel skill 

SALARY- N70,000- ABOVE

(Accomodation Provision Available)