Client Relations Officer at IAL Nigeria Limited

Responsibilities:

• Respond promptly to enquiries about the company and its services
• Forward incoming administrative mails to respective staff or units.
• Respond to rate requests and liaise with Client Services Unit when necessary
• Manage the relationship between the organization and clients.
• Acknowledge and resolve customer complaints as fast as possible
• Reference all quotations sent out to the clients as requested
• Build sustainable relationships and trust with clients through open and interactive communication
• Maintaining a positive and professional attitude towards clients at all times.
• Handle all possible complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Follow established communication or client service procedures, guidelines and policies.
• Perform other assigned functions.

Skills and Requirements:

• Minimum of HND or B Sc. in relevant discipline
• Minimum of 3 years’ experience in similar role
• Familiarity with CRM systems
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Attention to details
• Strong phone contact handling and active listening skills
• Skilled with the use of professional communications etiquette
• Excellent interpersonal & organizational skills