Client Relations Officer at Fowgate LLC

Job Summary:

• We are seeking a proactive and customer-focused Customer Relations Officer to join our team. The ideal candidate will play a key role in maintaining strong relationships with our clients, addressing their inquiry, concerns, and ensuring a positive customer experience.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries and concerns.
• Provide prompt, courteous, and efficient assistance to customers via phone, email, and in person.
• Build and maintain strong, long-lasting customer relationships.
• Resolve complaints and ensure customer satisfaction by offering appropriate solutions.
• Record and track customer interactions and feedback in the system.
• Collaborate with internal teams to improve products, services, and customer experience.
• Conduct follow-ups to ensure customer issues are fully resolved.

Qualifications and Skills:

• A minimum of 2yrs experience in customer relations or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in office relevant software or tools, e.g., Microsoft Office, Project Management software, CRM (will be an advantage but can learn on the job).
• Ability to handle high-pressure situations and multitask effectively.
• Qualification - OND