Client Relations Analyst at Bamboo

• We seek a Client Relations Associate/Analyst in Lagos, Nigeria to serve as our in-office representative, providing a welcoming experience for customers, partners, and visitors while managing essential administrative operations.
• In this role, you’ll be the friendly face of Bamboo, greeting customers seeking in-person assistance as well as corporate guests with enquiries.
• You’ll work closely with the Customer Experience and Operations teams to coordinate communication between our physical office and remote teams, escalating where necessary, ensuring seamless information flow and upholding our commitment to professionalism and trust.

What You'll Be Doing

Customer Relations

• Welcome customers who visit our office, listen to their concerns, provide solutions, and document their issues clearly.'
• Provide guidance and troubleshoot product and service-related issues to help customers get the most out of Bamboo.
• Coordinate with the remote Customer Experience team and other internal teams to ensure timely resolution of customer complaints or inquiries.
• Maintain a calm, empathetic, and professional demeanor in all customer interactions.
• Ensure customers have a positive, trust-building in-person experience that reflects Bamboo’s brand values.
• Monitor recurring customer inquiries and issues, and share insights with internal teams to support product and service improvements

Office Administration

• Receive and log incoming mail, parcels, and corporate correspondence.
• Manage courier pick-ups, deliveries, and our partner visits.

Guest & Stakeholder Management

• Welcome guests from our partner businesses, regulators, and vendors.
• Notify relevant internal teams of high profile drop-ins, customer walk-ins, deliveries, and office activities.
• Support logistics for meetings or visits, including preparing meeting spaces and providing hospitality.

Cross-Functional Support

• Liaise with external auditors, tax consultants, and regulatory agencies as required.
• Collaborate with other departments to resolve financial or process-related issues.
• Provide ad-hoc analysis and support to senior leadership for decision-making.
• Assist with administrative tasks as assigned.

Qualifications & Experience

• You have 2+ years of experience in in-person customer service, front desk, reception, or a similar client-facing role, preferably in fintech, financial services, technology, or experience centers.
• You have effective verbal, written, and presentation skills to articulate ideas, concepts, and plans clearly, accurately, and effectively with all levels of internal and external audiences.
• You are known for strong interpersonal skills, a customer-first mindset, and creative problem-solving abilities.
• You can multitask and stay organized while managing diverse responsibilities.
• You handle issues in a competent, proactive, patient, and professional manner, believing that there is no problem that cannot be solved, fixed, or mitigated.
• You can translate complex topics into clear, easy-to-understand information.
• You are enthusiastic to quickly learn and acquire new industry, company, product, or technical knowledge and best practices.
• You are passionate about startups, enjoy helping others, love to create initiatives that make a difference, and always bring a smile, plenty of energy, and pride to their work.
• You’re cool with candid feedback and see every setback as an opportunity to grow.
• You have a “can-do” attitude.
• Willingness to learn and grow in a dynamic fintech environment.