Client Relation Supervisor at Global Quest Human Resources Consults & Services

Job Description

• Handle incoming walk-in customers, phone calls, appointments and messages.
• Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
• Build rapport and establish good relationships with customers to ensure customer retention.
• Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
• Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
• Manage and maintain the salon’s tidiness and cleanliness.
• Other administrative ad-hoc duties where necessary.

Requirements

• A team player and able to work in a fast-paced environment.
• Proactive, self-motivated and keen to learn.
• Previous customer care experience preferred.
• Good communication and interpersonal skills.
• Ability to change & adapt (high adaptability).
• Must live within Mowe axis and its environs
• Must be computer literate
• Must be detailed oriented

Salary
N50,000 - N60,000 / Month.