Client Liaison Officer at Nordica

Position Overview

• The Client Liaison Officer is responsible for converting leads into booked appointments through proactive engagement across Nordica's communication platforms while ensuring follow-up and contributing to service delivery improvements.

Accountabilities and Responsibilities
Your scope of responsibilities will include but are not limited to the following:
Leads Conversion:

• Drive appointment booking through the timely engagement of leads and the follow-up of unconverted enquiries via Nordica's platforms
• Ensure that sufficient appointments are booked for the Fertility business according to set targets.
• Ensure appropriate follow-up on appointment consultations and appointment ‘no-shows’ to ensure complete conversion.
• Respond to client requests and complaints for all business units.
• Contribute to the improvement of service delivery and people development within the department.
• Prepare and submit weekly and monthly activity and results reports to assist management decision making.

Requirements

• Candidates should possess an HND / B.Sc
• High interpersonal skills with a collaborative and flexible work style
• Entrepreneurial mindset with the ability to spot sales opportunities
• Excellent verbal and written communication skills
• Excellent listening, negotiation and persuasion abilities