Client Experience Representative at Cavista

Job Description

A Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.

• Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products
• Partner effectively to provide quality support, while always upholding company values
• Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
• Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
• Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism

Qualifications

• Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)
• Bachelor's degree required
• Customer orientation and ability to adapt/respond to different personalities
• Desire to anticipate customer needs paired with the drive to provide a consultative solution
• Excellent communication skills; presentation, written, and verbal
• Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting