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  • Posted: Feb 12, 2021
    Deadline: Feb 28, 2021
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    ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
    Read more about this company

     

    Client Experience Officer

    Location: Marina, Lagos
    Employment Type: Contract

    Job Responsibilities

    • Handle customer complaints or enquiries via telephone, emails or text messages.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call (outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies.
    • Compile reports.

    Job Requirements
    Education Qualification:

    • Minimum of ND in Mass Communications or any related field.

    Professional Qualification:

    • Relevant Contact Centre Operations Certification.

    Experience:

    • Experience in the Banking / Financial Sector is a MUST.
    • Candidate with Banking Experience is preferred
    • Minimum of 1-2 years relevant work experience in the Contact Centre
    • Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.

    Method of Application

    Interested and qualified candidates should send their CV to: apply@consollimited.com using the "Job Title" as the subject of the email.

    Note: Only shortlisted candidates will be contacted.

  • Send your application

    Back To Home View All Vacancies at ConSol Limited
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