Client Experience Officer at ConSol Limited

Location: Marina, Lagos
Employment Type: Contract

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call (outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Job Requirements
Education Qualification:

• Minimum of ND in Mass Communications or any related field.

Professional Qualification:

• Relevant Contact Centre Operations Certification.

Experience:

• Experience in the Banking / Financial Sector is a MUST.
• Candidate with Banking Experience is preferred
• Minimum of 1-2 years relevant work experience in the Contact Centre
• Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.