Client Executive - Health & Benefits at Willis Towers Watson

Job Identification: 202502746

The Role

• This role will support clients with their insured benefits, particularly in healthcare, by leveraging your expertise in nursing and understanding of Health Maintenance Organization (HMO) operations. 
• You will be responsible for managing day-to-day service delivery, assisting clients with claims, and implementing technology tools to improve the client experience. 
• This role requires a blend of healthcare knowledge, client service skills, and operational support.
• Act as the primary contact for clients, assisting them with a variety of insured benefits, including healthcare-related services, claims, and HMO-related queries.
• Use your nursing background to provide guidance on medical benefits, treatment options, and healthcare services covered by clients’ insurance plans.
• Manage and support the claims process, ensuring that clients' healthcare claims are processed promptly and accurately.
• Implement and support the use of technology tools that improve client service and claims management.
• Offer day-to-day support, addressing client inquiries and resolving any issues related to their insurance coverage, claims, and benefits.
• Collaborate with internal teams (including HMO representatives, claims, and technology teams) to ensure smooth service delivery.
• Maintain detailed records of all client interactions, issues, and resolutions for compliance and reporting.
• Provide feedback and suggestions for improving processes and service delivery, based on client experiences and data analysis.
• Keep clients informed of the status of their claims, benefits, and other healthcare-related services.

The Requirements

• Experience with Health Maintenance Organizations (HMO) and an understanding of insurance claims and healthcare benefits.
• 2+ years of experience in healthcare services, client service, or insurance claims management.
• Strong knowledge of healthcare processes, insured benefits, and claims procedures.
• Experience in implementing or supporting technology tools to enhance service delivery is a plus.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Familiarity with CRM systems or client management platforms is an advantage. 

Why Join Us?

• Impact: Build technology that drives financial inclusion across Africa.
• Innovation: Shape the future of AI-driven banking intelligence.
• Compensation: Competitive salary with generous benefits.