Client / Customer Care Executive at Fortics Lifecare Limited

Duties/Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed
• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Answer customer phone calls and provide them with the information that they request
• Resolve customer complaints in a fair manner
• Elevate customer concerns to managers and supervisors as needed
• Become knowledgeable about our company’s services
• Provide exceptional customer support in every phone call.

Skills / Requirements

• Candidates should possess an HND / B.Sc Degree
• Excellent written and verbal communication skills
• 2-3 years work experience in similar role
• Proficient with MS Office and the ability to navigate multiple platforms.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience
• Relevantwork experiencein the hospital will be an added advantage
• Certificationin customer service profession is required
• Possess right work ethics of a client care personel.