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  • Posted: Jan 11, 2023
    Deadline: Jan 17, 2023
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    Fortics Lifecare LTD is a network of primary and healthcare providers with adjunct value-added services.
    Read more about this company

     

    Client / Customer Care Executive

    Duties/Responsibilities

    • Make outgoing calls to patients, referrals, and sales as needed
    • Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
    • Consistently meet and attain required Key Performance Indicators (KPIs)
    • Answer customer phone calls and provide them with the information that they request
    • Resolve customer complaints in a fair manner
    • Elevate customer concerns to managers and supervisors as needed
    • Become knowledgeable about our company’s services
    • Provide exceptional customer support in every phone call.

    Skills / Requirements

    • Candidates should possess an HND / B.Sc Degree
    • Excellent written and verbal communication skills
    • 2-3 years work experience in similar role
    • Proficient with MS Office and the ability to navigate multiple platforms.
    • Strong customer service skills with the ability to resolve patient concerns.
    • Demonstrate soft skills to enhance patient experience
    • Relevantwork experiencein the hospital will be an added advantage
    • Certificationin customer service profession is required
    • Possess right work ethics of a client care personel.

    Method of Application

    Interested and qualified candidate should send their Cover Letter and CV to: staff-success@fortics.org using the Job Title as the subject of the mail.

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