Client & Corporate Relations Officer at Human Capacity Development Consultants (HCDC)

Job Description

• Ensure in-depth knowledge of the process of sales and supply of gas offered by the company.
• Create plans to address clients business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure customer satisfaction
• Act as point of contact for complaints and escalate issues as appropriate
• Assist the sales team in up-selling or cross-selling services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Requirements and Qualifications

• BSc. / BA in Business Administration, Marketing or any related discipline
• Minimum of 3 years of experience as a Client Relations Officer or related role.
• Experience in tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving skills
• Must be a team player.