Cleaning Services and Office Support Officer at Mercy Corps

Job Summary

• The Cleaner is responsible for maintaining a clean, sanitary, and safe environment within the organization’s premises.
• This includes offices, restrooms, meeting rooms, kitchens, and other common areas.
• This role contributes to the overall health, hygiene, and productivity of staff by ensuring high standards of cleanliness are always upheld.

Responsibilities
Individual/Firm Activities & Deliverables:
The scope of work for the Cleaners should cover but not limited to the following services:
Daily Cleaning Duties:

• Sweep, mop, and vacuum floors in all offices, corridors, and common areas.
• Dust and wipe desks, windowsills, shelves, and office equipment.
• Empty waste bins, replace liners, and ensure proper disposal of waste.
• Clean and sanitize restrooms and replenish toiletries (toilet paper, hand soap, etc.).

Periodic Deep Cleaning:

• Conduct deep cleaning of office areas, including furniture, carpets, and air vents.
• Wash windows, walls, and partitions as needed.
• Disinfect high-touch areas to prevent the spread of germs.

Kitchen and Utility Area Maintenance:

• Keep kitchen and dining areas clean and organized.
• Wash dishes, utensils, and ensure water dispensers and appliances are hygienic.
• Refill supplies such as dishwashing soap, paper towels, and drinking water when necessary.

Meeting Room Support:

• Prepare meeting rooms by ensuring cleanliness and setting up materials as requested.
• Serve refreshments during meetings when assigned.

Supplies Management:

• Monitor and request cleaning materials and consumables in a timely manner.
• Ensure proper storage and safe use of cleaning chemicals and equipment.

Health, Safety & Security:

• Report any maintenance needs or safety hazards to the supervisor promptly.
• Adhere to all health and safety guidelines, including safe handling of cleaning products.
• Ensure cleaning equipment is in good working condition and stored properly after use.
• Be willing to support operation assistant whenever as may be required.

Qualifications & Experience

• Minimum of primary or secondary school education.
• Previous experience in a similar cleaning role, preferably with an NGO or in an office environment.
• Basic knowledge of cleaning techniques and use of cleaning equipment.

Competencies:

• Good hygiene and cleanliness standards.
• Ability to work independently and follow instructions.
• Punctual, reliable, and trustworthy.
• Respectful and courteous attitude toward staff and visitors.
• Attention to detail and a commitment to maintaining a clean workspace.