Claims Advisor/Consultant (Insurance) at iRecruiters Africa Limited

Key Responsibilities

• Conduct investigations to assess the damage, estimate costs and market value, review reports and other documents, and determine settlement amounts
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Solely responsible for securing new business for the organization, setting goals, and developing plans in order to achieve business and revenue growth.
• Get advice from other external specialists, such as loss adjusters and forensic accountants, on complex cases
• Analyze a claim made by a policymaker to establish whether it satisfies the policy conditions
• Analyze and investigate complicated insurance claims to help prevent fraud.
• Manage all administration aspects of the claim, ensuring that case notes, logs, and diaries for each customer are completed on time and accurately
• Uphold relationships and communication with insurance firms and clients.
• Examine claims and files to ensure that all company and industry standards have been met
• Adhere to legal requirements, industry regulations, and customer quality standards set by the company.
• Build strong relationships with clients, industry professionals, and key stakeholders.
• Working alongside a legal counsel team in claims involving litigation

Requirements

• First degree in business administration or any related field
• 3+ years of professional experience as a Claims advisor/Sales consultant
• Proven work experience in loss adjustment from an insurance sector
• Excellent customer service, negotiation, and problem-solving skills.
• Excellent interpersonal and customer service skills in order to provide relevant and accurate information to customers
• Administrative, organizational, and time management skills
• The ability to work well under pressure
• Excellent knowledge of the latest local, state, and federal insurance-related policies.
• Good understanding of insurance claims negotiation and settlement techniques.