Cinema Supervisor at Ozone Developers

Responsibilities

• To support the Cinema Manager in driving and exceed site budget, ensuring that the team understands daily targets, KPIs and product knowledge.
• Ensures Daily Guest Service is prioritised and implement exceptional guest service standard to meet guest’s expectations.
• Deal with any issues may need attention.
• Lead by example o (Be positive & motivate the team)
• Ensure Retail Concession Area is stock up and stock is available (till tickets, sweets, popcorn and drinks)
• Follow daily cashing up procedures and security policy to protect assets and retail revenue.
• Any cash difference must be resolved and monitored immediately
• Be firm and take immediate action for any Cash or Security Breach to all Box Office/Concession staff
• Ensure Box Office/Concession staff are presentable and have correct uniform
• Ensure Box Office /Concession cinema staff are trained on guest service standards
• Ensure other income are recorded and other concession third-party revenues are monitored and submit a report to CM weekly.
• Maximize sales by ensuring there is an availability of concession stock items and new movie releases, escalating any operational challenge with the Cinema Manager/ Brand Manager immediately to prevent sales loss.

Experience and Qualification

• HND / BA Degree
• 2 - 3 years’ experience in a retail, hospitality or entertainment industry.
• Excellent Interpersonal skills
• People and interpersonal skills
• Computer literacy (MS Office suite – Word, Excel, PowerPoint, etc)
• Time management abilities
• Problem-solving skills
• Ability to work well under pressure and within set tight deadlines
• Proven record of providing a high level of guest service and commitment to exceeding guest expectations
• Able to achieve set targets through team drive and leadership.
• High level of work quality, sets high standards and encourages above average performance
• Enthusiastic and self-motivated, action orientated and willing to make decisions and take appropriate actions
• Is able to plan a course of action to achieve, monitor and control tasks effectively and efficiently.