Chief Operations Officer at Xpedient Expatriate Services

Position Summary

• As we prepare for rapid expansion, we seek a visionary and highly experienced Chief Operating Officer (COO) to streamline operations, scale strategy execution, and drive organizational growth.
• This role requires a seasoned professional with deep roots in the tech space and a demonstrated ability to build, manage, and lead high-performance teams.
• The Chief Operating Officer (COO) will serve as the right-hand executive to the CEO, responsible for the day-to-day operational excellence of the company.
• This role will oversee internal systems, project delivery, product development lifecycles, strategic planning, and business optimisation processes across departments.
• The ideal candidate must possess a strong tech background, excellent leadership qualities, and a proven track record of delivering operational success in high-growth environments.

Key Responsibilities

• Lead and optimize daily operations to ensure the company runs efficiently and aligns with strategic goals.
• Translate strategic objectives into actionable operational plans, KPIs, and performance metrics.
• Collaborate with the CEO and executive team to define company direction and execute on vision.
• Oversee product development timelines, quality assurance, and technical infrastructure.
• Ensure cross-functional alignment between tech, sales, finance, HR, and client delivery teams.
• Identify and eliminate operational bottlenecks, streamline workflows, and implement best practices.
• Foster a performance-driven culture that prioritizes innovation, accountability, and excellence.
• Evaluate risks and implement appropriate systems and policies to ensure compliance and scalability.
• Mentor and develop senior managers to build capacity across the organization.

Requirements

• Bachelor's degree required; MBA or other advanced degrees are a strong advantage.
• Minimum of 8–10 years’ experience in operations leadership within the technology sector.
• Proven experience as a COO, Head of Operations, or other relevant executive role in a tech-driven company.
• Strong knowledge of software development cycles, agile processes, and digital product delivery.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional communication, interpersonal, and leadership abilities.
• Experience in scaling startups or managing growth in tech companies is highly desirable.
• Must be proactive, resourceful, and deeply committed to innovation and operational efficiency.