Chief Operations Officer at HR-EX Consulting

Job Description

• Our client is looking for a Chief Operations Officer with exceptional leadership skills and a creative approach to business.
• He/she will be responsible for leading a team of high-performing professionals towards efficiency, productivity, and effectiveness.
• The ideal candidate should have executive-level experience in operational proficiency, along with a profound understanding of coordination, organization, and business flow.

Key Responsibilities

• Analyze internal operations and identify areas for process enhancement.
• Driving the company’s operating capabilities to surpass customer satisfaction, retention, and company goals.
• Maintain quality of work and monitor client satisfaction.
• Controlling company costs and introducing tactical initiatives to address theft and other losses.
• Assessing and implementing improved processes and new technologies and collaborating with management regarding implementing these improvements.
• Delegating responsibilities to ensure staff members grow as capable participants.
• Monitor & Manage the operations of all departments/teams; operations, logistics, inventory, sales, quality control and accounts in accordance with overall company goals.
• Monitor and ensure the company meets all daily and monthly sales targets in line with the company's annual sales revenue.
• Budget forecast and development, Profit & loss management, and minimizing costs.
• Assess, suggest and implement sustainable and viable processes/practices to develop, grow and manage the business.
• Ensure the image of the brand is maintained consistently/improved upon.
• Constantly display ethical leadership, update the team on Business performance, and encourage/motivate the team.
• Monitor and ensure that feedback collected by the frontline customer service employees is well communicated to the team.

Requirements

• Bachelor's Degree in Business Administration and its equivalent.
• Minimum of 5 years of experience managing enterprise's operations and strategies.
• Demonstrated experience of ethical leadership.
• Outstanding verbal and written skills and experience working with staff on all levels.
• Ability to make business projections three years into the future.
• Possess strength, operational proficiency, and a keen understanding of coordination, organisation, and flow.
• Should be mobile, presentable, and adept at problem-solving.