Chief Operating Officer at Human Capital Partners (HCP)

Job Summary

• As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, our client seeks to recruit a dynamic, exceptional and results-oriented professional to fill the position of Chief Operating Officer.
• Reporting to the Managing Director and Chief Executive Officer, the successful candidate will be responsible for directing and coordinating the internal operational activities of the Organisation that ensure achievement of its lending and profitability goals. 
• The overarching objective of the role is client relationship management and operational efficiency encompassing business development, client acquisition, credit appraisal and structuring.

Responsibilities
Other responsibilities will include the following:

• Provide leadership for the business development, product development and credit operations teams in the execution of the Organisation's activities.
• Oversee the articulation and development of a strategic business development and relationship management framework.
• Develop and maintain strategic relationships with various stakeholders, including key institutions and strategic business alliances.
• Champion a customer management framework to build and maintain strong relationships with clients for business growth and retention.
• Coordinate the development and review of strategies for product management and customer acquisition for the short, medium and long term.
• Develop strategic partnerships to enhance end-user needs assessment and position the Organisation before its target audience.
• Drive the credit assessment process and ensure all credit requests meet the eligibility criteria as set out in the credit policy.
• Monitor and report on the performance of all products, schemes and investments managed by the Organisation.

Qualifications, Experience and Attributes

• A Bachelor's Degree in any discipline, combined with a master's degree in a business-related discipline.
• Relevant business-related professional certification(s).
• A minimum of eighteen (18) years' cognate experience, with at least thirteen (13) years in the Banking industry and at least five (5) years in a top management role in MSME and commercial business.
• Proven experience in several areas of banking operations including business development, portfolio management and customer service management.
• Strong understanding of banking operations as well as applicable industry regulations.
• Good working knowledge of financial procedures and applications.
• Demonstrable knowledge of risk management, proficiency in credit analysis and appraisal, and loan administration.
• Proven leadership, negotiating and influencing skills.
• Strong business and financial acumen.
• Excellent strategic networking, interpersonal and relationship management skills.
• Maturity and tact, including the ability to relate with different internal and external stakeholders.
• Well-honed skills to persuade, influence, as well as manage and sustain effective relationships.
• High ethical standards and integrity.