Chief Operating Officer at Customer Passion Point Limited - CPPL

Job Description:

• As the COO, you will be instrumental in ensuring operational excellence, efficiency, and a seamless customer experience.

Key Responsibilities:

• Oversee day-to-day operations, including retail outlets and online platforms.
• Optimize operational processes to enhance efficiency and customer service.
• Develop and implement operational policies and procedures.
• Collaborate with other executives to execute strategic plans.
• Monitor and report on key operational metrics and KPIs.
• Lead and inspire a high-performance operational team.

Qualifications:

• Proven experience in operations management, preferably within the gaming or betting industry.
• Strong analytical and problem-solving skills.
• Knowledge of the Nigerian gaming industry and relevant regulations.
• Effective leadership and project management skills.
• Bachelor’s or Master’s degree in business or a related field.
• Minimum of 5 years cognate experience