Chief Operating Officer (COO) at UNOCASA Limited

Job Summary

• The COO will be responsible for overseeing the company’s ongoing operations, ensuring seamless execution of business strategies, and driving operational efficiency.
• This role requires a strong leader with a proven track record in fintech or digital lending, operational scaling, regulatory compliance, and cross-functional leadership.

Key Responsibilities

• Operational Leadership: Oversee daily operations across all business functions, including credit risk management, customer experience, product delivery, and technology integration.
• Strategy Execution: Translate the company’s strategic vision into actionable operational plans with measurable KPIs.
• Process Optimization: Develop, implement, and monitor efficient operational systems, processes, and best practices that align with growth targets.
• Risk & Compliance: Ensure adherence to regulatory requirements, data protection laws, and industry best practices for lending and financial services.
• Technology & Innovation: Collaborate with the CTO/Product team to optimize lending platforms, improve automation, and enhance customer experience.
• Team Leadership: Mentor and develop department heads; foster a high-performance, results-driven culture.
• Financial Stewardship: Partner with the CFO to manage budgets, optimize cost structures, and ensure operational profitability.
• Stakeholder Management: Maintain strong relationships with investors, regulators, vendors, and key partners.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, or a related field (MBA preferred).
• Minimum 10 years’ experience in financial services, with at least 5 years in a senior leadership role within fintech, digital lending, or banking.
• Strong knowledge of credit risk management, digital lending platforms, and loan portfolio management.
• Proven ability to scale operations in a high-growth, tech-driven environment.
• Excellent leadership, people management, and decision-making skills.
• Strong understanding of data analytics, KPIs, and operational metrics.
• Experience managing compliance with CBN regulations (or relevant local financial regulatory body) is a plus.

Key Competencies:

• Strategic thinker with strong execution skills
• Data-driven decision-making
• Strong problem-solving and crisis management abilities
• Excellent communication and negotiation skills
• Adaptability and resilience in a fast-paced environment.