Chief Operating Officer (COO) at Smart Partners

Job Summary

• Our client is need of a Chief Operations Officer (COO) who will be responsible for improving the productivity, profitability, efficiency and service performance of the business.
• As a key member of the Leadership Team, the COO will work closely with the Managing Director and the sales, project, field and operational teams to identify, plan and deliver projects successfully.
• As part of the 50:50 plan, the COO will contribute to the successful achievement of the organization's mission and strategic initiatives by providing leadership, oversight, evaluation and direction for the strategic and operational performance of the firm.
• The COO will support the development and implementation of sound operational processes and practices and hold teams and managers accountable to the processes established. He/she will drive high-performance outcomes across the business and maintain end-to-end oversight of the business development team, leading and directing customer acquisition, servicing and retention.
• The COO will maintain control of diverse business operations, and is therefore expected to be an experienced and efficient leader. If you have strong leadership and organizational skills, an entrepreneurial business acumen and exemplary work ethics, we would like to meet you.

Responsibilities

• Oversee daily operations of the company and the work of key teams (sales, projects, accounts, etc.)
• Establish policies that promote company culture and vision and hold teams and managers accountable to policies established.
• Design and implement business strategies, plans and procedures to ensure the optimal functioning of the business and drive extensive and sustainable growth.
• Lead employees to encourage maximum performance and dedication.
• Set comprehensive goals for performance and growth, managing teams and business units in furtherance of the company’s objectives.
• Evaluate performance and ensure periodic reporting against financial, operational and strategic goals.
• Identify, develop and maintain productive relationships with key players and firms within the construction industry in Nigeria.
• Manage relationships with clients and suppliers and participate in meetings, conferences, events and client engagements, in order to identify new profitable opportunities and drive customer acquisition and retention.
• Monitor market trends and put in place effective operational initiatives and competitive strategies.
• Enhance promotional activities to boost the profile of Concrete Logistics to its target customer base and drive awareness on our full range of services.
• Report and advise the Managing Director and Board on business performance and strategic issues concerning projects, processes and teams, and provide recommendations.
• Ensure that all departmental staff, especially the key technical ones are professionally managed, mentored and developed as part of the company’s performance management framework.

Skills, Qualifications and Experience
Essential:

• Bachelor’s Degree in any discipline (Engineering, Architecture, Business Management desired)
• At least 7 years’ experience managing teams in at technical, operational or sales function
• Sound understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in business development and strategic planning
• Outstanding organizational and leadership abilities
• Excellent interpersonal and presentation skills
• Aptitude in decision-making and problem-solving
• High level of integrity, entrepreneurial drive and strong work ethics
• Proficiency in Microsoft Office and business infrastructure (e.g. CRM)

Desirable:

• Knowledge and/or experience in the Nigerian construction industry
• Previous experience in a senior management role, leading and directing operational/ sales teams
• Master’s degree or MBA