Chief Operating Officer (COO) at Protege Professionals

Reports To: Group Chief Executive Officer (GCEO)

Job Summary

• Plans, directs, and oversees the company's operational policies, rules, initiatives, and goals. Helps the organisation execute long-term and short-term plans and directives by implementing judgement, vision, management, and leadership.

Responsibilities

• Working together with key participants to compile the budget.
• Spearheading strategies to steer the company’s future in a positive direction.
• Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
• Delegating responsibilities to ensure staff members grow as capable participants.
• Employing various initiatives to coach employees to optimise their capabilities.
• Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.
• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.).
• Evaluate performance by analyzing and interpreting data and metrics.
• Write and submit reports to the CEO in all matters of importance.
• Assist CEO in fundraising ventures.
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors.

Person Specification

• B.Sc / B.A in Business Administration or relevant field; MSc / MBA is a plus
• Proven experience as Chief Operating Office or relevant role.
• Understanding of business functions such as HR, Finance, marketing etc.
• 15+ years cognate experience across board.
• Demonstrable competency in strategic planning and business development
• Ability to make business projections three years into the future.
• Proven track record of managing complex successfully.
• Working knowledge of data analysis and performance/operation metrics.
• Working knowledge of IT/Business infrastructure and MS Office.
• Outstanding organisational and leadership abilities.
• Excellent interpersonal and public speaking skills.
• Aptitude in decision-making and problem-solving.