Chief Operating Officer (COO) at Alert Microfinance Bank

Job Description

• The role of the Chief Operating Officer (COO) is a senior position in the company with global responsibilities. Reporting to the Chief Executive Officer and Group Chief Operation Officer, the COO is responsible for achieving the commercial objectives set by the Alert Group and confirmed by the Company's Board of Directors.

Responsibilities
Under the supervision of the CEO, your responsibilities include:

• Establish policies and procedures in the area of operations.
• Manage and control activities related to the operations of Alert Microfinance Bank Limited.
• Implement and obtain results according to the fixed objectives of the Board of Directors.

Specific Tasks

• Manage and coordinate activities related to the promotion, analysis, evaluation, approval, and collection of loans.
• Evaluate, approve, and/or reject credit applications according to the appropriate level of authority.
• Formulate plans and proposals for the optimization of credit operations.
• Fulfill and comply with established norms and policies for loan approval.
• Participate as a member of the relevant Credit Committee.
• Control and supervise procedures and storage of property offered as a guarantee.
• Develop and consider the implementation of new financial products in accordance with Alert Microfinance Bank policies.
• Formulate and update policies related to loan approval.
• Ensure availability of operational statistics for the CEO.
• Manage the loan recovery process for overdue loans or those undergoing legal procedures.
• Establish monthly and annual objectives for the institution and its branch offices.
• Establish incentive policies for various credit positions.
• Act on behalf of the CEO in his absence, provided you are the most senior person at that time.
• Maintain PAR control - Ensure that the PAR (Portfolio at Risk) is always lower than budgeted and the same for write-offs (WO).
• Achieve monthly and quarterly business plan objectives.
• Manage credit approval and holding of credit committees.
• Conduct performance evaluations of Zonal Managers.
• Validate branch zoning and market segmentation.
• Participate in branch staff hiring decisions.
• Promote new products to achieve budget plan objectives.
• Set monthly branch disbursement objectives.
• Prepare memos and policy changes.
• Achieve budget plan by monitoring recovery from write-offs.
• Participate in EXCO meetings and maintain confidentiality of discussions and decisions.
• Achieve budget plan timelines and objectives for branch openings.
• Maintain professionalism, cordiality, and teamwork among direct reportees and subordinates in the operations functions.
• Coordinate activities of savings mobilization and new savings products.
• Control costs at the branch level and participate in procurement committees.
• Monitor and approve blacklisting of defaulting clients.
• Perform monthly monitoring of operations staff performance and provide feedback.
• Carry out other functions assigned by the CEO.

Educational Qualification and Experience

• Candidates should possess a University Degree in Finance, Economics, or Management.
• Experience working in financial institutions, particularly in microfinance institutions.

Requirements:

• High integrity and initiative.
• Good understanding of the work of financial institutions, particularly in loans, savings, fixed deposits, etc., with special emphasis on Internal Management Systems.
• Outstanding communication skills, including English language proficiency.
• Ability to motivate others.