Chief Operating Officer at Chrisvirgy Homes

Job Description (Key Responsibilities)

• Oversee the daily operations of all hotel departments, including Front Office, F&B, Housekeeping, Facilities, and Sales & Marketing
• Implement operational policies, procedures, and standards to ensure service excellence
• Monitor performance metrics and drive continuous improvement across departments
• Collaborate with the General Manager and executive team on strategic planning
• Manage budgets, financial performance, and operational efficiency
• Ensure compliance with safety, health, and regulatory requirements
• Lead, mentor, and develop department heads and staff
• Resolve operational issues and ensure high levels of guest satisfaction
• Coordinate large-scale projects, renovations, and operational initiatives.

Job Specification (Skills & Competencies)

• Strong leadership and team management skills
• Excellent organizational and decision-making abilities
• Financial and operational acumen
• Exceptional communication and interpersonal skills
• Problem-solving and strategic planning capabilities
• Knowledge of hospitality operations, standards, and best practices
• Ability to work under pressure and manage multiple priorities.