Chief of Staff at Herbal Goodness

Job Description

• We are seeking a strategic, highly organized, and execution-focused Chief of Staff to work directly with the CEO and leadership team. 
• This critical role is designed to drive accountability, streamline operations, and support the successful execution of key business initiatives. 
• The ideal candidate will bring strong project management capabilities, a solid understanding of the Entrepreneurial Operating System (EOS), and a passion for operational excellence.

Key Responsibilities
Leadership Alignment & Accountability:

• Ensure strategic alignment across departments by driving execution on key initiatives.
• Hold leaders and team members accountable for goals, deliverables, and quarterly Rocks.
• Track and report progress on strategic objectives, key performance indicators (KPIs), and key results (KRs).
• Champion and facilitate EOS implementation, ensuring productive Level 10 meetings and effective resolution of issues.

Project & Task Management:

• Lead project planning and execution across the organization.
• Manage company-wide use of project management tools (e.g., Asana) to track initiatives and team deliverables.
• Anticipate roadblocks, identify solutions, and maintain momentum on critical tasks and deadlines.

People & Team Operations:

• Partner with leadership to build culture, evangelize mission and manage team performance and alignment.
• Support new team member onboarding and clarity of responsibilities.
• Develop systems for tracking individual and team performance metrics.
  Drive Productivity and team cohesion.

Process Documentation & Optimization:

• Build and maintain robust documentation of business processes across all departments.
• Develop standard operating procedures (SOPs) and checklists for recurring workflows.
• Identify and implement opportunities for process automation and efficiency improvements.

Technology & Systems Support:

• Oversee team access and permissions to internal tools and platforms. Review AI tools, develop and design roll out and strategic implementation plans.
• Recommend and help implement AI, automation, and technology tools to improve collaboration, automation, and productivity.
• Lead the rollout and training of new systems or software upgrades.

Strategic Support & Business Planning:

• Serve as a strategic advisor and thought partner to the CEO on key business decisions.
• Compile data and insights to inform planning, forecasting, and performance reviews.
• Support the development of business models, growth plans, and expansion strategies.

EOS & Leadership Meeting Management:

• Facilitate weekly Level 10 meetings and quarterly/annual planning sessions.
• Ensure meetings are structured, focused, and outcome-driven.
• Track issues, decisions, and follow-ups to ensure ongoing accountability and execution.

Qualifications & Skills

• Proven experience in Chief of Staff, Operations, Project Management, or Strategic Business Support roles.
• Hands-on experience with EOS (Entrepreneurial Operating System) and leading EOS implementation.
• Excellent project management skills; proficiency with tools like Asana, Notion, ClickUp, Trello, or similar.
• Strong leadership, team alignment, and performance management skills.
• Tech-savvy with a strong grasp of business systems and workflow tools.
• Exceptionally organized and detail-oriented with strong problem-solving ability.
• Capable of working independently and driving outcomes with minimal oversight.
• Clear, confident communicator with the ability to facilitate alignment across diverse stakeholders.