Chief Business Officer at First Excelsia

Job Summary

• The Chief Business Officer will be responsible for growing the loan book, mobilising deposits, increasing revenue, and leading all sales, business development, and marketing activities.
• This is a performance-driven role in an entrepreneurial environment, the ideal candidate will be someone who can build structures, drive business, and deliver results, not just manage existing systems.
• All Sales Team Leads, Business Development, and Marketing functions will report directly to the Chief Business Officer.

Key Responsibilities

• Lead the overall business growth of the company
• Drive loan book expansion across retail and SME lending
• Drive deposit mobilisation and liability growth
• Own and deliver monthly and annual targets for Assets, Liabilities, and Gross Income
• Supervise all sales teams and business development officers
• Oversee booking of all loans and deposits in line with company targets
• Drive customer acquisition through sales, partnerships, and marketing
• Lead marketing, social media, and customer growth strategy
• Develop and execute business expansion plans
• Work closely with Risk, Operations, and Collections to maintain portfolio quality
• Build and manage strong sales pipelines
• Introduce new business channels and partnerships
• Ensure strict performance management across all business teams
• Provide weekly and monthly performance reports to Management
• Support development of new products based on market opportunities
• Ensure compliance with company policies and regulatory requirements

Personal Specification

• Bachelor’s degree required, MBA is an advantage
• Minimum of 8–12 year’s experience in lending, microfinance, fintech, or banking
• Strong experience in retail loans and SME lending
• Proven track record of growing loan book and deposits
• Experience leading sales or business teams
• Must be comfortable working in a fast-paced, hands-on environment
• Must have ability to build structures and drive growth
• Experience in microfinance, finance company, or growth-stage business is an advantage
• Strong leadership and execution skills
• Good understanding of credit, risk, and collections