Chargeback Specialist at PalmPay

We are seeking a highly skilled and detail-oriented Chargeback Specialist to join our team. The Chargeback Specialist will play a critical role in ensuring the accuracy and timely response to chargebacks on varoius third party portals and treatment of escaltions/revalidation mails. This role is instrumental in delighting customers and boosting the reputation of the organisation.

Responsibilities

• Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
• Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
• Re-validate unsettled transaction position with reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Resolution of Customer issues
• Review and respond to mail inquiries

Requirements

• A Bachelor's Degree or its equivalent
• Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
• At least 2 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy.