Chargeback Associate at Nomba (Formerly Kudi)

Responsibilities

• We are currently looking to hire a rock star chargeback associate. Here's what your day to day will look like: 
  • Review and respond to chargeback and dispute cases in a timely and accurate manner.
  • Collect and analyse transaction data with supporting documentation to prepare responses in line with card network regulations.
  • Collaborate with internal teams such as Customer Support, Fraud, and Reconciliation to gather necessary details for case resolution.
  • Leverage knowledge of card issuing operations to understand the context of disputes and identify potential areas for improvement.
  • Maintain accurate records of dispute activities in internal systems and tools.
  • Support compliance with regulatory and card network guidelines related to disputes and chargebacks.
  •  Help identify trends or recurring issues in disputes that may point to operational gaps or customer pain points.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Equivalent experience in payment operations, dispute resolution, or financial services may be accepted in lieu of a degree.
• 2-4 years of experience handling chargebacks, transaction disputes, payment processing, or financial operations.
• Hands-on experience with card issuing platforms, systems, or processes, with a solid understanding of the issued card lifecycle and its impact on dispute workflows.
• Familiarity with payment gateways, acquiring banks, and merchant processors, including knowledge of network-specific chargeback procedures (Visa, Master card, etc.).
• Strong analytical and investigative skills, with the ability to evaluate transaction data and supporting documentation to determine the validity of claims.
• Excellent attention to detail, especially when reviewing transaction histories, customer communications, and timelines.
• Proficiency with Excel, Google Sheets, or similar spreadsheet tools for case tracking and reporting.
• Ability to work in a fast-paced, high-volume environment, managing multiple cases and meeting deadlines with accuracy.
• Understanding of card network rules and relevant compliance standards is a plus.