Channels and Implementation Officer at Rand Merchant Bank

Purpose:

RMB Nigeria is looking to appoint a Channels and Implementation Officer that will support all Transactional banking activities within the TXB business and support functions for the DTS Business unit. Actively cross-sell and drive client engagement within the RMB Banking division segment to achieve transaction banking revenue goals.

Responsibilities:

• Contribute to the attainment of the TXB budget by providing enhanced support by:
• Monitoring and sending out daily and weekly liabilities movements summary    
• Track and send weekly transaction banking report to stakeholders    
• Track and monitor TXB – Fixed Deposit product and reconcile fees monthly with GTSY & Finance  
• Carry out financial analysis of all related deposit revenue lines and to aid weekly/ monthly liability projections.   
• Working with the team members to collate EXCO, Board and Year end Strategy reports.   
• Responsible for formal communication to clients with adequate maintenance of all clients TXB pricing records.   
• Assisting with the deployment steps in achieving route to market strategies in deployment of new products via presentations and trainings for staff/ clients.  
• Contribute to the TXB sales effort to convert existing and acquire new clients to become transactional  banking clients of the bank. 
• Join the Sales Reps for calls with relations to technical issues    
• Participate in the weekly TXB meetings    
• Research and preparation of PowerPoint presentations to pitch TXB products for new and existing clients.    
• Preparation of pre-call briefs reading materials ahead of client calls with bank EXCO in attendance.     
• Active participation in the new TXB client onboarding/acquisition strategy through the following TXB.

Product management activities:    

• Research i.e Working with data inputs e.g. MIS activity, and sales pipeline reporting to develop peer-to-peer  analyst reports/ presentations to aid TXB FINTECH and Digital channel adoption strategy/ initiatives    
• Assist in preparing, driving, and closing NPA and DCF deliverables    
• Track transaction banking TXB product/ project deliverables managing dependencies and timelines    
• Assist in drafting new products or existing product enhancement business cases, business requirement specifications (BRS) for RMBN Online.   
• TXB Services & Implementation Support    
• Have a good understanding and display an in-depth knowledge of relevant systems that support TXB business/client activities and interdependencies between these systems.    
• Assist in the onboarding, training, and handholding of clients on RMB Online    
• Tracking and monitoring channel throughput – volumes & values    
• Engaging dormant Corporate channel clients to identify causes of inactivity and raise these with the Senior Transactors for intervention.    
• Client issue management process – Provide 2nd level support to address or review client issues.   
• Team support & Business continuity plans    
• Act as a backup for TXB team members during out of office periods such as training or leave. 

Qualifications and Experience:

The successful candidate should have a relevant degree qualification with at least 7 years relevant working  experience in financial services 

• Demonstrated knowledge and experience of Fixed Deposit product  
• A Master's Degree and/or a Professional Qualification will be an added advantage.  

Technical Skills:

• Strong analytical skills. 
• Knowledge of the relevant exchange control regulations. 
• Proficiency in the use of Excel & Power point    
• Strong verbal and written communication. 
• Human Relations Profile 
• Ability to manage a team to deliver on their objectives. 
• Ability to strike and maintain good relationships. 
• Strong character and integrity. 
• Team oriented. 
• Has a client-focused approach to the job. 
• Organized and detail oriented. 
• Self-starter, able to work with minimal supervision 
• Excellent problem-solving skills with a “can do” attitude 
• Flexible when necessary  
• Strong work ethic and able to operate in a dynamic environment