Central - Global IT Support Manager at Jumia Nigeria

What you will be doing:

• Responsible for Google Workspace platform management;
• Responsible for Okta platform management;
• Responsible for Endpoint Management;
• Follow up on outstanding IT related requests and ensure resolution within established SLA;
• Manage and monitor internal assets to ensure accurate inventory records;
• Onboarding and Offboarding procedures;
• Report RMA's and Warranties;
• Manage OS Imaging and Configuration for Linux, MacOS and Windows;
• Manage biometric accesses;
• Other common IT Helpdesk duties.

What we are looking for:

• Higher education in either IT or equivalent
• Minimum 1 year work experience in computer technical support functions;
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
• Excellent communication skills and taste for contact with the end user;
• Knowledge on Google Workspace, Okta, Microsoft, and Endpoint platforms;
• Good interpersonal skills and taste for teamwork;
• Good analytical ability, organization and planning;
• Outstanding troubleshooting skills
• Knowledge of customer service principles and practices
• Proficiency in English, both written and verbal, clearly and accurately