Center Manager at ESOSA Food System

KEY RESPONSIBILITIES

• Designing and implementing business plans and strategies to promote the attainment of company goals.
• identifying opportunities for growth in both current and prospective markets while also establishing goals and objectives concerning these prospects for the Center.
• Make sound decisions to responsibly manage daily operations of the Center.
• Ensuring that the bakery operations run smoothly on daily basis.
• Ensuring that operations in all units of the Sales, Accounts, Production, Security, Admin, Facility Management and Quality Control departments of the Centre are carried out efficiently.
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, raw materials, equipment etc.)
• Ensuring that fresh and high-quality raw materials are purchased and used for production.
• Monitoring to ensure that only company approved specifications, combination, quality and measurements of raw materials are used for production at all times.
• Ensuring that only company approved procedures and equipment are used in the production room, store and inventory room at all times.
• Ensuring that all machines, equipment and sales vehicles are in good working condition, well maintained, properly handled and serviced on the scheduled service dates.
• Interacting with customers and third parties in a friendly, polite, humble and respectful manner and monitoring to ensure that Sales Representatives and staff do same.
• Participating in job interviews, new staff induction activities and sessions, and staff training sessions as required.
• Developing and implementing marketing strategies to attract new customers.
• Maintaining an excellent relationship with Sales Representatives and customers.
• Resolving customer complaints and making sure that the root cause of all complaints is identified and resolved in a timely and respectful manner.
• Sourcing for vendors with high quality raw materials at lowest prices.
• Dealing with and negotiating with relevant government agencies and authorities and ensuring that the Company is up to date and in compliance with all Federal and State requirements, standards, documents and certifications needed for proper functioning.
• Organize and coordinate operations in ways that ensure maximum productivity
• Liaising with the Accounts department in preparation of budgets.
• Preparing and forwarding sales, production and expense reports to the MD and the COO on daily basis via email with the Human Resource Manager in copy.
• Helping the organization’s processes and practices to remain safe and legally compliant.
• Monitoring to ensure that the internal and external areas of the bakery premises are neat, tidy and in hygienic condition.
• Managing budgets, making forecasts where needed and using the result of the forecasts to carry out efficient planning.
• Monitoring to ensure that staff render high quality customer service.
• Nurturing a positive and harmonious working environment.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
• Ensuring that the general business of the Center is productive and sustainable.