CCTV Surveillance Officer at Domeo Resources International (DRI)

Main Function

• The CCTV Surveillance Officer is responsible for monitoring, operating, and maintaining surveillance systems to ensure the safety and security of guests, staff, property, and assets.
• The role requires vigilance, discretion, and strict adherence to security protocols while supporting incident prevention and investigation.

Role Responsibilities
Surveillance and Monitoring:

• Monitor live CCTV feeds across all designated areas to detect suspicious activity, safety risks, or security breaches.
• Ensure surveillance coverage is active and effective at all times.
• Maintain confidentiality and professionalism while handling sensitive security footage.

Incident Detection and Reporting:

• Identify, document, and report unusual behavior, security incidents, or safety concerns promptly.
• Escalate incidents to the appropriate security or management personnel in line with established procedures.
• Prepare accurate incident reports, logs, and daily activity summaries.

System Operation and Maintenance:

• Operate CCTV equipment, recording systems, and monitoring software efficiently.
• Report faults, camera malfunctions, or system irregularities to technical teams or supervisors.
• Ensure recorded footage is stored, archived, and retrieved in compliance with company policies and legal requirements.

Compliance and Safety:

• Ensure all surveillance activities comply with privacy laws, data protection regulations, and organizational policies.
• Follow security protocols, emergency procedures, and health & safety guidelines.
• Support investigations by providing footage and factual observations when required.

Collaboration and Support:

• Work closely with on-ground security personnel to coordinate responses to incidents.
• Support management during audits, investigations, or security reviews.
• Maintain effective communication with security teams during shifts.

Experience / Qualification

• B.Sc in Security Management, Criminology, Information Technology, Cyber Security or equivalent.
• Previous experience as a CCTV Operator or Surveillance Officer is an advantage.
• Basic knowledge of CCTV systems, monitoring software, and security operations.
• Certification or training in CCTV operations or security management is an added advantage.

Competencies / Skills:

• Strong observation and attention to detail
• Ability to remain alert and focused for extended periods
• Good written and verbal communication skills
• Discretion and confidentiality
• Basic computer literacy
• Ability to work under pressure and make sound judgments

Behavioural Qualities/Other Competences:

• High level of integrity and professionalism
• Calm, disciplined, and responsible approach to work
• Willingness to work shifts, including nights, weekends, and public holidays
• Physically and mentally fit for security duties.