CCTV Operator at Goldplates Feast House

Job Summary

• The CCTV Operator (Technical) is responsible for monitoring all surveillance systems and ensuring the technical functionality of the CCTV infrastructure across the organization.
• The role combines surveillance monitoring with basic technical support, ensuring smooth operation, troubleshooting, and timely escalation of CCTV-related issues to IT or external vendors.

Key Responsibilities
Surveillance & Monitoring:

• Continuously monitor live and recorded CCTV footage across outlets, HQ, lounge, hotel, and other facilities.
• Detect and report suspicious activities, theft, misconduct, or policy breaches immediately.
• Maintain daily surveillance logs and prepare incident reports for the Security Department.
• Securely retrieve, back up, and store video evidence when needed for investigations.

Technical Support:

• Carry out regular checks and preventive maintenance of all CCTV systems to ensure functionality.
• Troubleshoot minor technical faults (camera disconnections, wiring issues, recording errors, NVR/DVR glitches).
• Escalate complex issues to the IT team or approved vendors while ensuring minimal downtime.
• Support the setup of new cameras, relocation, or reconfiguration of CCTV systems in collaboration with IT.
• Keep records of equipment status, repairs, and system upgrades.

Compliance & Confidentiality:

• Safeguard the confidentiality of all CCTV footage and information.
• Ensure surveillance operations align with company policies and data protection laws.

Other Duties:

• Provide technical guidance to the Security team on CCTV use.
• Assist management and audit teams in evidence gathering during investigations.
• Perform any other security or technical duties assigned by the CSO/Management.

Qualifications & Skills

• Minimum of OND/HND/B.Sc. in Electrical/Electronics, Computer Science, IT, or related field.
• Proven experience in CCTV operations with hands-on technical knowledge.
• Familiarity with CCTV software, DVR/NVR systems, IP cameras, and network-based surveillance.
• Ability to troubleshoot CCTV hardware and software issues.
• Strong observational skills and attention to detail.
• High level of integrity, confidentiality, and professionalism.
• Ability to work shifts (day/night) and remain focused under pressure.

Key Competencies:

• Technical troubleshooting ability.
• Surveillance alertness and vigilance.
• Strong communication and reporting skills.
• Team collaboration with Security & IT departments.
• Integrity and discretion in handling sensitive information.