CCTV Engineer - Team Lead at Mikano

Summary

• To provide technical assistance and support for hardware, software, and network-related issues.
• The ideal candidate will be responsible for troubleshooting technical problems, maintaining IT systems, and ensuring smooth day-to-day IT operations across the organization

Responsibilities

• Provide technical support to users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Troubleshoot and resolve system, network, and application problems.
• Manage and maintain Windows operating systems and basic server environments.
• Install and update software applications and security patches.
• Maintain IT documentation and support tickets.
• Coordinate with vendors for hardware repairs and technical services.
• Ensure data backup, security, and compliance with IT policies.

Requirements

• HND / BSc Degree in Computer Science or Engineering or any related discipline.
• 3+ years of experience leading and overseeing teams in IT support.

Strong knowledge of:

• Windows OS and basic Windows Server administration
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Active Directory and user management
• Hardware troubleshooting
• Good understanding of IT security practices.
• Strong problem-solving and communication skills.