Cashier at Tonia Pharmacy Limited

Job Summary

• The Cashier is responsible for handling all financial transactions within the pharmacy and superstore in a timely, accurate, and professional manner.
• The role involves receiving payments, issuing receipts, maintaining cash accountability, and ensuring excellent customer service while complying with company policies and regulatory standards.

Key Responsibilities
Transaction Processing:

• Receive and process payments (cash, POS, transfers) for goods and services.
• Accurately issue receipts and invoices to customers.
• Ensure correct pricing, discounts, and promotions are applied.
• Balance cash register at the beginning and end of each shift.

Customer Service:

• Greet customers warmly and attend to them in a professional manner.
• Respond to inquiries regarding products, prices, and store policies.
• Handle customer complaints politely and escalate when necessary.
• Maintain a friendly and welcoming checkout environment.

Cash Handling & Accountability:

• Maintain proper custody of cash and prevent shortages or overages.
• Perform daily cash reconciliation and report discrepancies immediately.
• Ensure all transactions are properly recorded in the system.
• Safeguard POS machines and other financial tools.

Sales Support:

• Support sales activities by promoting ongoing offers and products.
• Cross-sell and upsell pharmacy and supermarket items where appropriate.
• Assist customers in locating products when necessary.

Record Keeping & Reporting:

• Maintain accurate transaction records and daily sales reports.
• Prepare end-of-day financial summaries.
• Assist in stock documentation when required.

Compliance & Controls:

• Adhere strictly to company financial policies and procedures.
• Ensure compliance with health, safety, and regulatory standards.
• Prevent fraud, theft, or misuse of company resources.

Store Operations Support:

• Maintain cleanliness and organization of the cashier area.
• Assist in stock arrangement and shelf monitoring when required.
• Support inventory counts and audits when assigned.

Key Performance Indicators (KPIs)

• Accuracy in transactions (zero or minimal errors)
• Daily cash balancing compliance
• Customer satisfaction ratings
• Speed and efficiency of service
• Reduction in cash discrepancies
• Upselling contribution to sales.

Qualifications & Requirements

• Minimum of HND / BSc Degree (additional qualifications are an advantage)
• Proven experience as a cashier or in a retail environment (pharmacy experience is an added advantage)
• Basic knowledge of accounting principles
• Familiarity with POS systems and basic computer skills
• Strong numerical and analytical skills.

Skills & Competencies:

• Excellent communication and interpersonal skills
• High level of integrity and honesty
• Attention to detail and accuracy
• Ability to work under pressure
• Good customer service orientation
• Time management and multitasking abilities.

Working Conditions:

• Requires standing for long periods
• May involve weekend and shift work
• Fast-paced retail and healthcare environment.

Additional Requirements:

• Professional appearance and conduct
• Ability to handle confidential financial information
• Team player with a positive attitude.