Cash Teller at Westfield Consulting

Job Purpose

• The cash teller is responsible for handling and managing cash transactions, a frontline worker who ensures that customers' transactional needs are met efficiently and accurately.
• Teller also maintains the business's reputation and ensures that customers have a positive experience.

Key Responsibilities

• Greet customers and address their inquiries
• Receive and dispense cash to customers (internal and external) using appropriate instruments/instructions and proper narration for easy reconciliation
• Keep till box, stamps, and cash arranged and safe
• Maintain a clean and organized workstation
• Update all cash-related registers and files
• Follow all ticket/voucher handling procedures as given by the Head of Operations and the internal control/audit group.
• Prevent fraudulent activities/transactions through due diligence in handling unusual transactions through account history.
• Scrutinize banknotes for counterfeits.
• Balance cash daily, prepare, sign off, and file till analysis.
• Report any teller difference the same day
• Provide information regarding bank products and services to potential and existing customers
• Mobilize deposits in Current & Savings Accounts (CASA) & Term Deposits form, using the current rate guide
• Listen attentively to customers' concerns, showing empathy and understanding, and take appropriate actions to resolve the problem effectively and efficiently
• Collaborate with other departments and teams within the bank to find the best solution for the customer's situation
• Perform various administrative tasks, such as filing and organizing paperwork

Requirements

• Minimum of a first degree
• Minimum of 2 years in a Financial Institution environment
• Knowledge of financial service channels.arket/y
• Knowledge of customer needs across different segments such as income, geography, culture, demography, and markets (Market segmentation and analysis).
• Knowledge of the retail banking market.
• Knowledge of micro and macroeconomics
• Knowledge of financial markets analysis.