Cash Collection Specialist at GE - General Electric

Job Description Summary

• This role will be responsible for driving the collection of cash and account receivables for key accounts for the Gas Power Services Business in the region. This includes maintaining a consolidated invoice and cash dashboard with associated analytics, in partnership with the supporting functions.

Job Description

• The Cash collection Specialist will develop and implement collection strategies and techniques to ensure timely collection of cash as well as drive down past dues adopting lean techniques for efficient delivery of the scope.

Roles and Responsibilities

• Ensure optimal cash collection and meeting cash metrics for key accounts
• Develop and implement collection strategies for key accounts whilst working closely with contract performance managers and key account managers.
• Forecasting and Reporting collection numbers for the key accounts.
• Implementing and applying cash policies & procedures, as well as supporting the cash team to streamlining collection processes across the region
• Identification, Validation and Verification of GE Cash entitlement with key accounts
• Develop and negotiate customer payment plan structure supporting the Contract Performance Manager
• Advise on best practices for customer engagement including the resolution of billing and customer credit issues
• Create update and maintain customer cash value stream map
• Create and maintain an effective invoice dashboard for all key accounts
• Review, approval, and verification of invoices
• Create and maintain a cash collections dashboard to track accurate and timely collections as well as identify coming due items.
• Support the cash segment of regional Finance & Operations Pacing
• Create, track and keep monthly credit records
• Process invoices and submit same to customer for payments
• Report on collection activity and accounts receivable status
• Monitor accounts to identify past dues whilst taking action to resolve past dues
• Investigate historical data for each past dues or invoices
• Update account status records and collection efforts
• Research and implement effective collection technique

Qualifications/Requirements

• Bachelor’s Degree in Finance, Business Administration, or related field
• 5+ years’ experience in collection specialist or similar role
• Knowledge and familiarity of laws related to debt collection such as FDCPA
• Strong Knowledge of Billing Procedures and Collection Techniques
• Skilled in negotiation and possess problem-solving skills
• Experience working and influencing outcomes with the Nigerian Government Public Sector
• Excellent communication and analytical skills
• Team oriented – ability to motivate and work well with diverse, cross-functional teams

Desired

• Excellent facilitation skills with ability to influence at all levels of the organization
• In-depth knowledge of key players in the Nigerian Electricity Power Market
• Ability to develop influential customer relationships
• Understanding of GE's and customer financial drivers and needs