Case Manager at Catholic Caritas Foundation of Nigeria (Caritas Nigeria)

Job Summary

• Under the direct supervision of the ART Nurse, S/he supports the CBO Nurse to coordinate the care of individuals living with HIV/AIDS through the provision of a range of client-centered services to identify, link clients with health care, psychosocial, substance abuse, and other community services.
• S/he coordinates and follows up with the client regarding medical treatment to ensure timely delivery of services, coordinated and continuity of care. Work with the facility ART Health care team to establish and strengthen adherence, retention and viral suppression structures at the community levels for improved quality of patient care.
• Support surveillance-related activities, and collaborate with the facility treatment teams to decentralize care and support services in the communities.

Key Areas of Accountability
Provide effective support in the following regards:

• Works closely with the team in providing clients with HIV/AIDS or at risk for HIV/AIDS, education, resource referrals, follow-up, home visits and support.
• Provide individual casework, case management for clients identified by the CBO to include assessment, development of individual care plan, coordination of services and monitoring.
• Participate in development of case management program and implementation of new processes/workflows.
• Provide case management services to own panel of clients.
• Provides support and is familiar with clinic procedures such as scheduling of appointments, adherence interventions, retention services, viral load sample collection and a variety of services aimed at supporting the client to achieve the UNAIDS 95,95,95 goal.
• Working closely with the care team, organize all necessary outreach and health education events, including assisting with planning and hosting of events.
• Provide regular data entry and maintenance of electronic medical records, and other health databases
• Attends all necessary continuing education/training as needed.
• Maintains awareness of community resources and is informed of issues affecting the community served.
• Creates and maintains positive relationships on behalf of the ACCESS project with community agencies, community members, and its leaders.
• Keeps track of all individual patient and community contracts.
• Submits monthly report of patients served and community contacts to Program Manager.
• Completes all necessary paperwork using prescribed GON and CCFN documentation tools.
• Attend mandatory monthly review meetings and send periodic reports
• Participate in CCFN/ACCESS project mandatory trainings.
• Assist in other related duties as assigned by the Program Manager.

Reporting & Supervision

• The position reports to the CBO ART Nurse, the CBO Program Manager with a dotted line reporting relationship to the CCFN ACCESS project Prevention Backstop with oversite function for CBO.

Qualifications, Skills & Experience

• Minimum of Tertiary Education / OND certificate in a relevant Social Science, Public Health or a related field.
• 1-2 years of experience in HIV case management.
• Requisite training in HIV/AIDS Care and management.
• Possesses strategic and analytical skills with ability to solve problems and make decisions.
• Capable of managing multiple tasks and priorities and can work effectively under pressure.
• Will be required to have regular interaction with a broad base of stakeholders including facility staff and management, community, patients, donors and other implementing partners.
• Good organizational, verbal and written communication skills.
• Must have basic to intermediate computer software skills with emphasis on use of MS Word, Access, Excel and Power point.