Cargo Manager at OptiHuman Consulting Limited

Job Summary

• As a Cargo Manager, you will be expected to coordinate and plan the activities of the department in line with the company’s procedures.

Specific Responsibilities

• Identify and implement process improvement.
• Ensure SOPs are reviewed and implemented by the team.
• Act as customer champion by managing the communication with clients, thus ensuring currency and relevant awareness of customer needs and expectations, committed performance standards, satisfaction levels, risks and opportunities
• Liaise with Ground Handling Companies, Airlines, and Government agencies involved in the air cargo industry.
• Ensure pricing initiatives are current and following market trends and requirements of the highly competitive environment.
• Initiate and drive development of specific products and/or innovations requested by customers and/or evolving within the industry
• Carry out all administrative activities within the organization
• Ensure proper documentation is filed and kept (online and offline)
• Prepare and/or update activity trackers for all cargo related activities
• Prepare weekly activity/update reports
• Carry out any other additional related duties as assigned.

Qualifications and Requirements

• Minimum of Bachelor’s Degree in Business Administration or a related field. A Master’s degree in Business Administration, or a related field is an added advantage
• Must possess professional qualifications/certifications (IATA DGR/ CARGO)
• At least 8 years professional experience in Air Cargo Operation and 4years’ experience in a Leadership role.
• Sound knowledge of IATA Cargo Handling Procedures and ability to train and transfer knowledge to team members
• Proven track record in managing logistics/cargoregulatory compliance and practices.
• Organizational, leadership and planning skills
• Attention to detail and time management skills with the ability to meet deadlines
• Communication and interpersonal skills.
• Strong team-building and mentorship capabilities.
• Strategic thinking with a problem-solving mindset.