Care Coordinator at Health Connect 24x7

Duties and Responsibilities

• Obtains client information by answering incoming telephone calls and conducting outbound follow- up calls.
• Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
• Update our in-house database.
• Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
• Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
• Adhere to quality standards and KPI’s.
• Support team members with other required tasks.
• May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
• Initiates clinical discussions with healthcare professionals per project guidelines
• Supports patients through their treatment journey
• Develops and updates content in keeping with client requests and need
• Performs other duties as assigned.

Requirements

• Candidates should possess HND / B.Sc Degrees with 2 - 3 years relevant work experience.