Care Coordinator at Evercare Hospital

Job Description:

• Drive and collate Standard Operating Processes (SOPs) for common cases seen across all units on a weekly basis.
• Monitor/track departmental risk management meetings, collate departmental risk management reports and identify risks that require medical administration interference.
• Work collaboratively with the OPD team and coordinate telemedicine services.
• Co-ordinate Medical Officers training schedules and monthly hospital wide ground rounds.
• Daily ward rounds to identify and escalate to Consultants, CMAC/CMO pressing or complex issues with patients, patients’ relatives and other clinical staff.
• Co-ordinate Multi-Disciplinary Teams’ meetings and patient education sessions where required.
• Where appropriate and when no medical officer is available, provide additional emergency support when there is a surge of patients at the required unit to provide care and manage assigned patients and cases.
• Monitor and track Medical Officers’ compliance on ISBAR on a daily/weekly basis.
• Attend weekly quality and risk management meetings and address quality gaps identified in clinical processes.
• Attend other meetings where appropriate when assigned to.
• In rare cases, process request for coroner’s cases and ensure the requesting physician abide to the SOP for handling coroner’s autopsy.
• Act as a liaison between patients, all physicians, nurses, and other healthcare professionals to ensure seamless patient care delivery.
• Complete all tasks as assigned by the Hospital Administrator.

Job Requirements:

• Good interpersonal and communication skills.
• Ability to manage multiple/complex cases and work under pressure.
• Proficiency in electronic medical records (EMR) and hospital management systems (training will be provided).
• Problem-solving skills and attention to detail.