Card Operations Intern (Sorting Team) at Kuda Bank

About the Role

• We are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.

What you’ll be doing (Roles & Responsibilities)

• Receive card boxes from Secure ID
• Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).
• Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.
• After confirmation, package the cards together and prepare them for the delivery partner
• Resolving customer complaints, and escalating issues, ensure resolution before closing conversations
• Tracking the status of cards delivered, yet to be delivered or in transit
• Communicate delivery issues with delivery partners

Requirements

• 1+ year of relevant experience
• Good verbal and written communication skills
• Computer literacy
• Proficiency in the use of Google sheets or Microsoft excel
• Attention to detail.
• Ability to come up with innovative ideas
• Applicants must have NYSC certificate
• Applicants must between the ages of 18 to 25

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training