Card Data Operations & Support Engineer at SecureID Limited

Competencies & Skills

• Excellent communication skills
• Excellent Analytical Skills 
• Familiarity with Windows Office Suite (Above average knowledge of MS EXCEL and MS WORD).

Educational & Professional Requirements

• A bachelor’s degree in Computer Science or equivalent in IT
• Demonstrate knowledge of computer usage proficiency and either or all of  Python, SQL.
• Minimum of 4 years wok experience in EMV or related field.

Role Responsibilities:

• Promptly convert data from clients into the various machine formats.
• Promptly process, raise and send to production within 30 -60 minutes of file receipt.
• Promptly decrypt and Log files processed with ”File Decryptor Tools”
• Promptly escalate defect files to line manager.
• Must log every file with defect into Issue Tracking and shared with Supervisors, RM, and Customer Services.
• Follow procedures correctly.
• Log jobs processed in the assigned log books.
• Check EMP and UPSL server every 60 minutes for file upload.
• Fill all forms (e.g. audit trails) promptly, accurately, and correctly – following laid down policies.
• Generating embossing and mailing list for all relevant cards (VISA, Verve, and MasterCard).
• First level troubleshooting and resolution of personalization and networking issues.
• Escalation of issues to (Card Data Operations Supervisor) for second level support if issues cannot be resolved within 15 minutes of request. This is to be done on a 24 hours /7 days basis.
• Record any visits to the data/ server room during shift.
• Minimize losses to the barest minimum
• Establish and maintain strong working relationships with internal customers.
• Establish and maintain strong working relationships with internal customers.
• Look out for relevant training for department.
• Continually seek out new ways of improving our operations.