Card and Switching Analyst at The Alternative Bank

Job Objective

• Responsible for maintaining and managing the FEP Infrastructure to ensure high reliability and availability of card transactions across all channels, as well as supporting Card services and other Strategic Business Units to deliver exceptional service to Sterling bank customers.

Educational Qualification and Skills

• Canddiates should possess a Bachelor's Degree in a relevant field 
• Must have a valid NYSC Certificate
• Quality Decision Making & Problem-Solving skills
• Project Management Skills
• Excellent communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.

Functional / Technical Competencies:

• MSSQL Server administration
• Microsoft Windows Server administration
• Product Knowledge
• Stakeholder Management
• Service Level Management
• Customer Relationship Management
• IT Appreciation and Application

General Competencies:

• Communication skills
• Interpersonal relations

Behaviroal Competencies:

• Empathy
• Respect for Ethical Conduct
• Initiative
• Decision quality & Problem solving
• Time & Self-Management

Organisational Competencies:

• Execution (Bias for action)
• Excellence (Focus on high performance)
• Continuous Learning
• Service Excellence (Internal or External)
• Digitization