Call Centre Representative at Choice Dental

Essential Responsibilities (Others may be Assigned)

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Knowledge and Skill Requirements

• Associate's Degree from ADA accredited dental hygienist school; Current State Licensure; CPR Certification; Preferred one-year dental experience.
• 1 - 2 years work experience.
• Certified in anesthesia and/or Sedation, if appropriate.

Competencies:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced.
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• Basic familiarity with dental terminology
• The ability to meet and exceed performance goals
• Strong organizational skills to prioritize multiple tasks
• Basic understanding of dental clinic processes and operations is required
• Working knowledge of Electronic Medical Records systems.

Salary
N64,000 - N96,000 monthly.