Call Centre Officer at Integrated Corporate Services - ICSL

Industry: Financial Services

Category: Banking

Bank: Lotus Bank
Description

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.

Job Requirements

• We are looking for a candidate who fulfill these requirements:
• HND Upper Credit/Distinction in any field
• Must not be more than 28 years old
• Cash handling experience and on-the-job training may be required.
• Exceptional time management
• Communication and customer service skills.
• High level of accountability
• Efficiency and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills

Salary: N84.000 (With Other Benefits)