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  • Posted: Mar 30, 2023
    Deadline: Apr 14, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Nigeria is Africa’s most populous country and the 7th most populous country in the world with over 175 million people. Nigeria has continued to grow, urbanize, and modernize and it is projected that at its current growth rate, it will reach a population of about 450 million people by 2050 and will be the 3rd most populous country in the world. However,...
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    Call Centre Nurse

    DESCRIPTION: DKT NIGERIA is set to recruit Call Centre Nurse based in Lagos state. We are looking for a smart, dynamic, self-motivated, creative and committed individual to fill this position.

    Key Accountabilities/Responsibilities

    • Handle call-centre medical related escalations.
    • Ensure timely, accurate logging of calls, enquiries and downtimes.
    • Achieve 90-100% customer satisfaction.
    • Ensure effective monitoring and improvement of referrals through continuous customer satisfaction surveys and generation of testimonials.
    • Compliance with complaint resolution procedure- 100% close-out of complaint calls received.
    • Following up on call referrals to enhance customer experience.
    • Promote product knowledge and compliance with respect to all applicable processes.
    • Promoting call centre best practices.
    • Appropriately manage callers side effects.
    • Apply user centric model to ensure that callers/clients are appropriately guided on their contraceptive journey.

    Qualification / Experience

    • Bachelor’s degree in Nursing, School of nursing.
    • Minimum of 3 years call-centre experience.
    • Strong and polished communication skills.
    • Experience in family planning, sexual and reproductive health is an advantage.
    • Proven experience working in a demanding and fast-paced environment.
    • Ability to communicate in either Yoruba, Igbo or Hausa language fluently is an advantage.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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